Pet Policies

At Happy Leash, we strive to provide a safe, comfortable, and enjoyable experience for both pets and their owners. To ensure everything runs smoothly, we’ve outlined our pet policies below. Please take a moment to review them before your visit.

1. Booking Services

Scheduling: All services — including dog walking, drop-in visits, Almost Overnight care, and boarding — can be booked through our client portal, by call, or by text.

Meet & Greet Required: New clients must complete a Meet & Greet before any services can be scheduled. This ensures we fully understand your pet’s needs, routine, and home access instructions.

Confirmation: You will receive a confirmation message when a service is booked. Please review for accuracy and notify us immediately if something needs to be changed.

2. Cancellations & Rescheduling

Notice: We require at least 24 hours’ notice for cancellations or rescheduling of regular walking or drop-in visits.

Late Cancellations: Visits canceled within 24 hours may incur a 50% cancellation fee.

Boarding: Boarding and extended-stay services require 72 hours’ notice for cancellation. Anything less may result in a charge of 50–100% of the booking amount depending on duration and season.

No-Shows: If we arrive for a scheduled service and cannot access your home or pet, the full visit rate will be charged.

3. Access to Your Home

Keys & Codes: Clients may provide a key, door code, lockbox code, or smart lock access during the Meet & Greet.
Please ensure all access methods work properly before service begins.

Locked Out / Access Failure: If we cannot access your home due to faulty codes, expired access, or hidden keys, the visit will be marked as a no-show and charged accordingly.

4. Health & Safety

Vaccinations: Dogs must be up-to-date on required vaccinations (including rabies). Proof may be requested for boarding and Almost Overnight care.

Health Conditions: Please notify us of any medical conditions, allergies, medications, mobility limitations, or special needs before scheduling service.

Aggression: For safety reasons, we do not provide services to pets with a known history of aggression toward people or animals.
If aggressive behavior occurs during service, we may end the visit early or discontinue future services.

Weather Safety: During unsafe weather (extreme heat, storms, lightning, or freezing temperatures), walk duration may be adjusted for your pet’s safety. Indoor play, enrichment, or backyard potty breaks will be substituted as needed.

5. Leashes, Walk Gear & Supplies

Equipment: Clients must provide safe, functional collars/harnesses and leashes. We strongly recommend properly fitted harnesses for all dogs.

Unsafe Equipment: If equipment is damaged, ill-fitting, or unsafe, we may shorten the walk or replace it temporarily for safety.

Supplies: Please ensure food, medications, litter, and cleanup supplies are accessible for drop-ins and boarding services.

6. Boarding & In-Home Care

What to Provide: For boarding or Almost Overnight care, please provide:

• Food and feeding instructions

• Medications

• Leash/harness

• Crates (if used at home)

• Bedding or comfort items (optional)

House Rules: We follow your pet’s home routine, including feeding schedules, potty breaks, and sleeping arrangements.

Social Pets: For boarding, dogs must be dog-friendly and non-reactive toward other pets in the home.

7. Payments

Accepted Methods: We accept credit/debit cards, bank payment methods, and other digital payment methods through our client portal.

Billing: Services are billed through the client portal. Invoices must be paid promptly to continue service.

Holiday Rates: A holiday surcharge may apply on major holidays.

8. Safety During Walks

Leash-Only Policy: All dogs are kept on-leash during walks — no exceptions.

Other Animals: We avoid off-leash dogs, wildlife, and unsafe environments when possible. If we feel conditions are risky, the route may be altered for safety.

9. Behavior & Training

Behavior Notes: Please inform us of any reactivity (toward animals, bikes, strangers, etc.), fears, or tendencies (pulling, bolting, fence escaping, etc.).

Excessive Reactivity or Unsafe Behavior: If a pet’s behavior poses a safety risk to themselves or our walkers, we may shorten the walk or discontinue service.

10. Communication & Updates

You will receive visit notes and photos after each service.
If anything unusual occurs (injury, illness, home concerns), we will notify you immediately.

11. Emergency Policy

Veterinary Care: If a pet becomes ill or injured, we will contact you immediately. If urgent care is required and we cannot reach you, we may take your pet to the nearest licensed veterinarian.
All costs are the responsibility of the owner.

Home Emergencies: If we notice anything unsafe in your home (leaks, broken doors, alarms, etc.), we will notify you right away.

12. Changes to Policies

We may update these policies from time to time. Any updates will be posted on our website and may be emailed to clients.

13. Contact Us

If you have questions about our pet policies, please contact us:

Email: support@happyleashdogwalking.com
Phone/Text: (321) 468-3887